Terms and conditions

A booking may be made through the form on this site, by email or by telephone. To be processed, the request must include the necessary details: surname, first name, telephone, email, pick-up point, destination, date, time and number of passengers.

The booking becomes effective once confirmed by Signature Bretagne by email, telephone or text message. A booking voucher may be issued in accordance with the legislation in force.

Every service is quoted individually. Prices are calculated as a fixed fare based on distance and time. The day rate applies from 7 am to 7 pm; the night rate applies from 7 pm to 7 am, and on Sundays and public holidays. If the journey includes a toll motorway, the toll may be charged to the client. A stop during the journey may give rise to a supplement.

For services above €250, a 30% deposit is requested on booking.

For companies, payment may be made by card on board, by bank transfer on receipt of invoice within a maximum of 30 days, or by remote card payment. For private clients, payment may be made by card on board, by bank transfer or by remote card payment. Accepted cards include Visa, Carte Bleue, Mastercard and Eurocard.

To cancel without penalty, the client must notify Signature Bretagne by email with acknowledgement of receipt or by registered letter at least 24 hours before the pick-up date, quoting the booking details.

• Service under €250 — more than 24 hours before: no charge
• Service under €250 — between 24 hours and 2 hours before: 50% retained
• Service under €250 — less than 2 hours before: 80% retained
• Service of €250 or more — more than 7 days before: no charge
• Service of €250 or more — between 7 days and 48 hours before: 50% retained
• Service of €250 or more — less than 48 hours before: 80% retained

If the client does not appear on the day, the service is charged in full. A delay of more than fifteen minutes without informing the driver may lead to cancellation of the service, and Signature Bretagne may claim the full amount. Delays of more than thirty minutes may be charged at an additional 50% of the original price.

Passengers are covered for bodily injury, material and consequential damage arising from a road accident, unless they are at fault. Details of the professional licence and the insurer are given in the legal notice.

• Eating, smoking and carrying flammable, explosive, corrosive or toxic substances on board are prohibited
• Seat belts must be worn, in accordance with the regulations in force
• In the event of an incident, Signature Bretagne may end the journey immediately

For private clients, late-payment penalties may be applied from the day after the invoice due date, at an annual rate of three times the French legal interest rate. For business clients, an annual penalty of 12% may be charged, together with a minimum fixed sum of €40 for recovery costs.

In the event of a dispute, Signature Bretagne and the client first seek an amicable solution. If none is found, a consumer client may use a consumer mediation procedure free of charge, after a prior written complaint to Signature Bretagne. The mediator’s details are given in the legal notice.

Data provided for a booking, a quote or an enquiry may be used to manage the service, the client relationship and invoicing.

These terms and conditions are governed by French law. In the event of a dispute, an amicable solution will be sought first.